1. What are the steps to follow to buy in the online store?
Choose the product you are interested in from the classified sections of the online store, and with one click you will get an enlarged photo as well as detailed information about it.
Add the item to the basket. Then you can choose to continue shopping or process the order.
Select a payment method: Visa, Visa Electron, Mastercard, American Express…
Confirm the order and you will receive a confirmation email.
2. Is it safe to buy in the online store?
Yes. You can buy with complete peace of mind, as we put a great deal of effort into having resources to guarantee the security of your purchases and your data.
3. Are items marked “out of stock” replenished?
If an item is out of stock, we will try to replenish it as soon as possible. If there is no more stock of the same item, we will remove it from the website.
4. Will I receive the same product that I see in the photo in the online store?
Yes, except for those products manufactured using artisanal processes in which there may be minimal differences in finish.
5. Is it possible to receive periodic information in my email inbox with the latest news and offers from the online store?
If you have subscribed to the “Newsletter” you will receive information about the latest news, as well as new cultural activities that you can enjoy.
6. How can I be sure that I have made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our customer service department.
7. What should I do if I receive an incorrect or defective item?
If on any occasion, by mistake, you receive an unsolicited item or one with a defect or flaw, please contact our customer service department.
PAYMENT
8. Is it safe to use my credit card on the website?
Yes, your data is transmitted in a fully encrypted SSL manner. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. Therefore, after verifying that the card is attached to the CES system, the system will contact the bank that issued it to authorize the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise, the order will be cancelled.
9. Can I get an invoice in the name of my company?
Yes. You only have to fill in the tax information that we ask for.
SHIPPING
10. Can I know the status of my order?
Yes. After receiving your order confirmation, you will receive a notification certifying the departure and shipment of the package. You have a shipment tracking number that allows you to track the shipment at any time from the website www.correos.es . If you want more information, do not hesitate to contact our customer service department.
11. How can I cancel my order?
You can cancel your order, as long as the status of the order allows it. This can be perfectly feasible before receiving the email notifying you of the shipment’s departure. To do so, you must contact our customer service department.
12. What should I do if I receive an incorrect or defective item?
If you ever receive an unsolicited item by mistake or with a defect or flaw, please contact our customer service department.
13. How long will it take for my order to arrive?
Delivery times depend on the destination to which the shipments are sent. For national shipments, the postal package model 48/72 is used and its estimated delivery time in Spain is 48 to 72 business hours. For international shipments within the European Union, the economic international package model is used, which has an estimated delivery time of 8 to 10 business days. For other international destinations, it depends on each country.
14. How much do I have to pay for shipping costs?
Standard shipping costs are 4.00 EUR.
15. What is the process for delivering an order?
The shipment will be addressed to the Post Office of Reference closest to the destination address. Correos will notify its arrival by means of a Notice deposited in the recipient’s mailbox.
EXCHANGES AND RETURNS
16. Can I exchange my items?
Yes, changes can be made in color and/or size on the same reference or in substitution of another item. The exchange process must be started within 15 working days after receiving the order and the customer must pay the shipping costs generated by this process.
17. How should I proceed to return an item?
To carry out a return you must first notify us by contacting us at our customer service department.
Download, fill out and send us the withdrawal document.
